Customer Success Manager, RFA
Job description
<h2><strong>Who we are</strong></h2>
<h3><strong>About Stripe </strong></h3>
<p>Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p>
<h2><strong>What you’ll do</strong></h2>
<h3><strong>Responsibilities</strong></h3>
<ul>
<li>Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive; </li>
<li>Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;</li>
<li>Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;</li>
<li>Evangelizing Stripe's customer success stories, as well as its systems and processes;</li>
<li>Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status; </li>
<li>Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.</li>
</ul>
<h2><strong>Who you are</strong></h2>
<h3><strong>Minimum requirements</strong></h3>
<p>Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.</p>
<p>Position also requires the following:</p>
<ul>
<li>8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;</li>
<li>8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;</li>
<li>8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;</li>
<li>8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;</li>
<li>4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and</li>
<li>4 years of experience advising clients on their subscription and invoicing requirements.</li>
</ul>
<p>Salary: $208,021 - $225,300/yr</p>
<p>This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.</p>
<p>40 hrs/week</p>
<p>50% telecommuting permitted.</p>
<p>15% domestic travel for visiting users for onsite and business reviews at their offices.</p>
<p>Multiple Positions Available. </p>
<p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.<strong> </strong><strong>IL48</strong></p>
<h3><strong>#LI-DNI </strong></h3>