Head of Business Partnering, Customer & Commercial

London · Posted 15 September 2026

Job description

<div class="content-intro">At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</div>The Head of Partnering acts as a core strategic partner to members of the Executive Leadership Team (ELT), driving the overarching functional people strategy to directly connect organisational and workforce priorities with global business strategy, growth targets, and enterprise goals . Operating with high autonomy, strategic accountability, and enterprise-wide influence, this role serves as a trusted advisor and executive coach to senior leadership. The role establishes strategic direction for complex organisational design, structural transformations, and change management initiatives while elevating leadership capability across executive teams. By seamlessly balancing long-term strategic vision with hands-on operational delivery, the Head of Partnering directly optimizes business performance, enhances organisational agility, and strengthens succession pipelines across key functional areas.
What you’ll be doing:
Strategic Partnership 
<ul>
<li>Act as a strategic thought partner to Executive (ELT) leadership team members Members embedded into their leadership teams</li>
<li>Lead the translation of business strategy into people priorities that drive growth, and the performance and people-centric culture we want. </li>
<li>Coach and advise on organisational decisions, employee engagement, and leadership effectiveness to drive business growth. </li>
</ul>
Workforce Planning & Organisational Design 
<ul>
<li>Influence and build the 'connective tissue' between AI-enabled productivity and Trustpilot’s human-centric culture. </li>
<li>Lead workforce planning efforts to ensure optimal resourcing and future readiness.</li>
<li>Architect organisational design and structural changes, using data and business insight to inform and advise decisions. </li>
<li>Partner with senior leaders to define scalable, fit-for-purpose structures and roles. </li>
</ul>
Leadership & Talent Development 
<ul>
<li>Coach the members of the Senior Leadership Team (SLT) to help level up their individual leadership capability and impact to foster inclusive, high performing teams (to be agreed with VP Business Partnering and ELT Member who these leaders are) </li>
<li>Shape talent and leadership development strategies in collaboration with Centres of Expertise (CoEs). </li>
<li>Identify high potential talent, support succession planning and contribute to  leadership development initiatives</li>
<li>Support leaders in identifying and developing high-potential talent and building robust succession pipelines.</li>
</ul>
Culture, Change & Engagement 
<ul>
<li>Champion change and culture initiatives that align with global strategy and business needs. </li>
<li>Drive organisational effectiveness and employee engagement efforts, creating an environment where people thrive. </li>
<li>Role model values-led leadership, fostering a culture of collaboration, trust, and accountability. </li>
</ul>
Data-Driven Insights & Localisation 
<ul>
<li>Use people analytics, market trends, and external benchmarking to drive decisions and shape people strategies. </li>
<li>Monitor functional org health metrics and proactively address emerging issues or opportunities</li>
<li>Ensure the successful localisation and implementation of global people initiatives and programmes. </li>
<li>Provide actionable insight into local risks, opportunities, and employee sentiment. </li>
</ul>
Collaboration & Influence 
<ul>
<li>Collaborate closely with CoEs, Global Policy & ER team, and other stakeholders to ensure seamless execution of people strategies. </li>
<li>Contribute to the design and continuous improvement of global people projects, processes and standards. </li>
<li>Influence senior leadership and peers through strong reasoning, data and insight to drive people-related change</li>
<li>Maintain operational oversight of people initiatives while providing strategic input into broader people team direction.</li>
</ul>
Who you are:
<ul>
<li>Proven experience operating as a trusted advisor and executive coach to C-suite/ELT leaders, translating business goals into aligned people priorities.</li>
<li>Demonstrated expertise in architecting complex organizational designs, driving strategic workforce planning, and leading large-scale change management initiatives.</li>
<li>Strong track record of leveling up leadership capability, identifying high-potential talent, and architecting robust succession pipelines.</li>
<li>Skilled in using people analytics, organizational health metrics, and external benchmarking to influence leadership and shape strategy.</li>
<li>Proven success partnering closely with People Centres of Expertise (CoEs) and ER/Policy teams to localise and deliver global initiatives.</li>
<li>Experience or interest in connecting AI-enabled productivity with human-centric organizational culture.</li>
<li>Prior background partnering specifically within Commercial, Corporate, or Tech/Product/Digital functional environments.</li>
</ul>
What’s in it for you:
<ul>
<li>A range of flexible working options to dedicate time to what matters to you</li>
<li>Competitive compensation package + bonus</li>
<li>25 days holiday per year, increasing to 28 days after 2 years of employment </li>
<li>Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community</li>
<li>Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist</li>
<li>Pension and life insurance</li>
<li>Health cash plan, online GP, 24/7, Employee Assistance Plan</li>
<li>Full access to Headspace, a popular mindfulness app to promote positive mental health</li>
<li>Paid parental leave</li>
<li>Season ticket loan and a cycle-to-work scheme</li>
<li>Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for</li>
<li>Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.</li>
<li>Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.</li>
<li>Independent financial advice and free standard professional mortgage broker advice</li>
<li>Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career</li>
</ul>
<ul>
<li>Private Medical Insurance</li>
<li>Critical Illness Cover</li>
<li>Restricted Stock Units</li>
</ul>
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!
 
#LI-RS1 #LI-Hybrid<div class="content-conclusion">About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our <a href="https://corporate.trustpilot.com/legal/for-everyone/data-privacy-notice-for-candidates/dec-2024">Privacy Policy.</a> If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for. </div>

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