People Operations Associate
Job description
<div class="content-intro"><p>StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.</p></div><div><span class="TextRun SCXW190557224 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW190557224 BCX0">StubHub is looking for a <strong>People Operations Associate</strong> to join our People team.</span><span class="NormalTextRun SCXW190557224 BCX0"> As part of the operational backbone of the People function, </span><span class="NormalTextRun SCXW190557224 BCX0">you'll</span><span class="NormalTextRun SCXW190557224 BCX0"> own core employee lifecycle operations and </span><span class="NormalTextRun SCXW190557224 BCX0">administration and</span><span class="NormalTextRun SCXW190557224 BCX0"> help keep our recurring People programs running smoothly for employees and managers alike.</span></span><span class="EOP Selected SCXW190557224 BCX0" data-ccp-props="{"335559739":200}"> </span></div>
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<div><em>Location: Hybrid (3 days in office/2 days remote) – New York, NY</em></div>
<p><strong>What You'll Do</strong></p>
<ul>
<li><span data-contrast="auto">Process employee lifecycle changes (promotions, transfers, compensation changes, status updates) accurately and on time in our People systems.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Execute onboarding and offboarding logistics: prepare new hire paperwork, coordinate day-one setup, and process terminations and offboarding checklists.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Conduct new hire orientation, coordinating with other members of the People team — including on international onboarding processes as new entities come online.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Own tier-1 employee support, serving as the front line for employee inquiries via ticketing and email, helping organize how inquiries are categorized and routed, and escalating complex or sensitive cases to the wider People team.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Maintain accurate and complete employee documentation, enter records accurately into HRIS, and support regular data audits.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Maintain templates and the People document repository, including writing SOPs and how-to guides that keep resources current and easy to find.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Support execution of recurring People programs (e.g., open enrollment, performance cycles, compliance training) by coordinating timelines, communications, and logistics alongside the wider People team.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Help create a positive, consistent employee experience throughout everyone's journey at the company, so employees feel informed and taken care of.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Help identify opportunities to improve processes and build more scalable ways of working as the People Operations function grows.</span><span data-ccp-props="{"335559739":120}"> </span></li>
</ul>
<p><strong>What You've Done</strong></p>
<ul>
<li><span data-contrast="auto">3+ years of experience in HR Operations </span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Strong attention to detail and comfort with repetitive, process-driven work at high volume.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Excellent communication skills and a genuine service mindset toward employees at every level.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Familiarity with HRIS platforms and ticketing systems.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Ability to follow established processes precisely, while proactively flagging opportunities to improve them.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Ability to coordinate logistics across multiple programs at once, staying organized under deadlines.</span><span data-ccp-props="{"335559739":120}"> </span></li>
<li><span data-contrast="auto">Sound judgment and discretion when handling sensitive employee information.</span><span data-ccp-props="{"335559739":120}"> </span></li>
</ul>
<p><strong>What We Offer</strong></p>
<ul>
<li><strong>Accelerated Growth Environment:</strong> Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.</li>
<li><strong>Top Tier Compensation Package:</strong> Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.</li>
<li><strong>Flexible Time Off:</strong> Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.</li>
<li><strong>Comprehensive Benefits Package:</strong> Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options</li>
</ul>
<p> </p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. </p></div><div class="title">Salary Range</div><div class="pay-range"><span>$100,000</span><span class="divider">—</span><span>$115,000 USD</span></div></div></div><div class="content-conclusion"><div><strong>About Us</strong> </div>
<div>StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. </div>
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<div><strong>We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.</strong><strong><br></strong></div></div>