Product and Business Operations Manager, Trust and Safety, Google Play

Job description

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
Minimum qualifications:
• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
Preferred qualifications:
• Ability to manage messy, early-stage "0-to-1" incubation phases across complex workflow design and policy strategy.
• Ability to maintain a resilient, can-do attitude to serve as a rapid-response layer for unforeseen platform crises and high-risk vectors.
• Ability to exercise high ownership in governing urgent, sensitive platform tracks and resolving complex, ambiguous policy escalations.
• Ability to build strong relationships and communication across technical and non-technical teams (Engineering, Product, Policy).
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.
About the job
Google's Trust & Safety team is tasked with identifying and solving the biggest threats to the safety and integrity of our products, with a primary focus on the Google Play store ecosystem. We leverage technical know-how, sharp problem-solving skills, user insights, and proactive communication to protect users and partners from abuse across Google Play.
As authoritative workflow owners, the Content Strategy team serves as "0-to-1" design architects and content policy experts, building the structural frameworks that scale our operational capabilities. Day-to-day, team members own the operational reality of content policies by acting as subject matter experts, managing complex escalations, conducting targeted sweeps, and driving continuous process and detection improvements. To support rapid ecosystem growth, the team also leads the messy, early-stage work of incubation—designing the foundational playbooks, training, and operational frameworks required to scale new safety systems effectively. Our deep expertise in content policy is the engine that fuels this design.
On this team, you are a big-picture thinker with the judgment and decision-making instinct to navigate ambiguity— and execute from "0 to 1". You are a team player who thrives in cross-functional spaces, seamlessly partnering globally with engineers, product managers, policy, and operations to identify and fight abuse cases with urgency. Ultimately, you take pride in knowing your work directly promotes trust in Google and ensures the highest levels of user safety.
Please note that this role involves regular exposure to sensitive platform content, including graphic violence, harm, and Non-Consensual Intimate Imagery (NCII), etc.
Responsibilities
• Serve as the definitive subject matter expert on Google Play workflows and complex policy enforcement, conducting root cause analyses on ambiguous edge cases.
• Monitor operational metrics across the Google Play ecosystem, identify opportunities for optimization, and collaborate cross-functionally to drive resolution.
• Lead early-stage incubation and piloting for new Google Play safety systems, writing playbooks and training materials to scale them effectively.
• Pivot to absorb novel app-level threats within the Google Play store, identify upstream detection gaps, and lead high-pressure escalations to resolve critical abuse vectors.
• Partner cross-functionally with Engineering, Product, and Ops teams to embed automation readiness into safety models and manage feedback loops to improve tool accuracy.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .