Technical Operations Engineer
Job description
<h3><strong>About Stripe </strong></h3>
<p>Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.</p>
<h2><strong>What you’ll do</strong></h2>
<h3><strong>Responsibilities</strong></h3>
<ul>
<li>Become a domain expert in Connect and Risk and Compliance areas of Connect. </li>
<li>Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes. </li>
<li>Organize and direct complex technical changes as part of product releases and merchant onboarding and migrations. </li>
<li>Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe. </li>
<li>Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether. </li>
<li>Conduct data analysis to understand the impact of risk and compliance interventions on the users and surface future product opportunities.</li>
</ul>
<h2><strong>Who you are</strong></h2>
<h3><strong>Minimum requirements</strong></h3>
<p>Must have a Bachelor's degree or foreign equivalent in Computer Science, Information systems, Engineering, or a related field, plus 2 years of experience in Technical or technical user-facing roles.</p>
<p>Must also have 2 years of experience in each of the following:</p>
<ul>
<li>Developer tools including git;</li>
<li>Scripting and automation skills including Ruby and Python;</li>
<li>Writing tooling and automation, including testing and idempotency;</li>
<li>Observability tooling including metrics (Prometheus, Datadog), logging (LogScale), and distributed tracing (Honeycomb);</li>
<li>Incident response, on-call rotations, runbooks, and postmortem processes; and</li>
<li>Using SQL and relational databases including PostgreSQL or MySQL for operational tasks.</li>
</ul>
<p>Salary: $137,000.00 - $205,600.00 /yr.</p>
<p>This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.</p>
<p>40 hrs/week</p>
<p>100% Telecommuting permitted.</p>
<p>Multiple Positions Available. </p>
<p>Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.<strong> CA75</strong></p>
<h3><strong>#LI-DNI</strong></h3>